Delete your account
Deletion is permanent and happens in the app. If you cannot sign in, ask us by email.
In the app
- Sign in and scroll to the bottom of your home screen.
- Tap Delete my account and confirm.
- The deletion runs immediately. If anything prevents it, the app tells you so and nothing is reported as deleted that was not.
Each adult in a household deletes their own login. Deleting yours does not delete another adult's.
If you cannot sign in
Email support@legacyclinical.app from the email address on your account and include the phone number your household is registered to. We use those two details to confirm the request is yours, carry out the same deletion, and confirm to you by email when it is done.
Staff logins for Project Legacy Facility are issued and deleted by us at the request of the site's administrator; the same address applies.
What is deleted
- Your login and your profile.
- Your pairings to the children in the household.
- Every voice you recorded: consent is revoked at once, and the recording, the prepared audio in that voice and any cached copies are purged.
What is kept
- Purchase records held by Apple or Google. We never hold your card number.
- A child's record is not deleted with one adult's login. It is unlinked from you and stays with the household, because another adult or a facility pass may still depend on it. To have a child's record removed entirely, ask us by email.
Your subscription is separate. Deleting your account does not cancel a Family or Couples subscription billed by Apple or Google. Cancel it in your device's subscription settings, or it will renew.