Support
Common questions first. If yours is not here, write to us; a person answers.
Common questions
In the app, with your phone number. One household per verified number. If your number already has a household, the app says so instead of creating a second one. There is no sign-up on this website.
Open your Household card and send an invitation with their phone number. They open the link on that phone, confirm the number, and choose their own username and password. An invitation works once and expires after 72 hours. Everyone you invite shares the household's plan.
You read a few short passages aloud in the app. That recording is used to prepare routines, stories and in-the-moment phrases in your voice. Only the person whose voice it is can consent to that, so you cannot record a partner or co-parent on their behalf; they do it from their own login. Consent is recorded against the voice itself and can be withdrawn at any time, which stops its use at once.
Everything the app plays is prepared ahead of time in your recorded voice, rather than written while you wait. When a household is new, or a new routine has just been added, a few items can still be in preparation. They appear on their own once ready; you do not need to do anything.
From your home screen in the app, open the facility pass card and generate a pass for your child. Share the six-character code with the staff member; they redeem it in Project Legacy Facility, the staff app. The pass carries your child's first name, the caregivers you have on file, and your morning note, nothing else, and it expires on its own. Staff hear a clear system voice; your recorded voice is never played to them.
Subscriptions are billed by Apple or Google, so you manage them in your device's subscription settings: on iPhone, Settings, your name, Subscriptions; on Android, the Play Store, your profile, Payments and subscriptions. Cancelling stops the next renewal; access continues to the end of the period already paid.
In the app, at the bottom of your home screen, tap "Delete my account". If you can no longer sign in, see the deletion page for how to ask us by email.
Write to us
Email support@legacyclinical.app from the address on your account. Pick a subject so it reaches the right person:
Project Legacy is a self-help support tool, not medical care or therapy. If someone is in danger, contact your local emergency services.